CozyHaven — Shipping Policy

Last updated: 12 October 2026

At CozyHaven, we aim to get your cosy essentials delivered to your door as smoothly as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after being placed. Processing times may be slightly longer during busy periods, holidays or promotional events.

You will receive an order confirmation once your purchase has been placed.

2. Shipping Times

For orders delivered within the United Kingdom, estimated delivery times are:

• Standard Shipping: 8–16 business days after dispatch.

Please note that these are estimates, not guaranteed delivery dates. Delivery may occasionally take longer due to customs checks, courier delays, weather conditions or other circumstances outside our control.

3. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

Any free-shipping offers or minimum-spend requirements will be clearly shown on our website or at checkout.

4. Tracking Your Order

Where tracking is available, your tracking details will be sent to you once your order has been dispatched. Please allow some time for tracking information to update.

5. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact our customer support team with your order number. We will investigate the delay and help you with the next steps.

6. Incorrect or Damaged Orders

If your order arrives damaged or you receive the wrong item, please contact us within 72 hours of delivery, including your order number and photographs where possible.

This reporting request does not limit any statutory rights you may have under UK consumer law.

7. Incorrect Delivery Addresses

Please check that your delivery address is correct before completing your purchase. If you notice an error, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed or dispatched.

8. Contact Us

For shipping questions or help with an order, please contact us using the customer support contact details listed on our website.

CozyHaven — Your Winter Comfort Starts Here.