CozyHaven — Refund & Returns Policy

Last updated: 12 October 2026

At CozyHaven, we want you to be happy with your purchase. Please read our refund and returns policy below.

1. Returns and Refunds

We do not offer voluntary returns or refunds outside of your statutory consumer rights. However, eligible orders may be returned or refunded in accordance with applicable UK consumer law.

For most online purchases, you have 14 days from receiving your order to notify us that you wish to cancel, followed by a further 14 days to return the item.

2. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us within 72 hours of receiving your order.

Please include your order number, a description of the issue and clear photographs where applicable. We will review your request and work with you to resolve the issue.

The 72-hour reporting period does not limit any legal rights you may have regarding faulty, damaged or incorrectly described goods.

3. Refund Processing

Where a refund is due, we will process it in accordance with applicable consumer law. Refunds will normally be issued to your original payment method.

4. Contact Us

For all return, refund or order-related enquiries, please contact our customer support team using the contact details provided on our website.

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